Fine Point Technologies Service Installation Suite delivers self installation, qualification of customer premises equipment (CPE), installation/connection diagnostics, and service validation/activation while identifying and acquiring qualified broadband Internet subscribers.

Subscriber self-installation and sign up with Fine Point’s Service Installation Suite eliminates truck-rolls and reduces support costs while promoting and reinforcing your brand and value-added services.

Key Benefits Include:

    * Self-Installation guides the subscriber through complicated installation processes, managing CPE installation workflows and automatically configuring the desktop and CPE.
    * CPE Qualification qualifies the subscriber’s computer for broadband service and repairs the CPE configuration as necessary to ensure successful broadband installation.
    * Installation and Connection Diagnostics solve “cannot connect” issues commonly encountered after installation. When connectivity tests discover a problem, diagnostics display guided resolutions to help subscribers troubleshoot and Self Repair connection issues without calling for technical support.
    * Service Verification and Activation enable service providers to up-sell higher connection speed or value-added features at installation time by pre-qualifying the connection for premium services.