Let’s take your company to the New Internet. Metaverse and VR are no longer future plans. They are a current opportunity for your business. Soft Express will help your organization to get there before. And better.
The New Internet changes the paradigm of the user experience by providing social hubs where people can connect and get together to work, play, shop and transaction, through a digital avatar in immersive real-life-sensation environments using Virtual Reality (VR), Augmented Reality (AR) and Mixed Reality (MR) technologies:
Get your business at the top of the game. We put your data to play in your favor.
We have the extra-hands you need. Just for when you need them.
We have being in the TelCo business for quite a time.
We know the game.
Soft Express and Fine Point Technologies have been evolving jointly for more than 20 years to help Telecommunications companies to better serve their customers, reducing churn and operational costs by understanding client behaviors and thus, creating a better customer journey.
Be trusted. Be unbreakable. Get Blockchained in your own terms.
After carrying out a detailed analysis of their customer retention policies, a predictive model was developed using the company’s internal data. The model substantially reduced (approximately -40%) voluntary terminations through an alert system tailored to those behaviors that triggered termination requests.
Using internal company data and external data from the credit bureau, different options were mapped to maximize the traffic of individuals with a suitable profile for their target population. With this objective, we developed an index that included geo referenced variables of risk, ability to pay, indebtedness and geographic accessibility. The deliverable was a ranking of the most suitable geographical areas for its territorial expansion.
Faced with the challenge of adequately serving customers who called their call center, a model was developed that ranked the flow of incoming calls to the call center. The objective was to decrease waiting times for those clients who showed better business opportunities for the bank and to provide the operator with a current vision of the client and of those other products or services that might interest them.
Given the need to assess the risk of new prospects and to offer them the best available service plan, a predictive model was developed that not only rated new customers on a risk scale, but also recommended the best set of products and services in each case. The result was reduced risk exposure without affecting the sales pipeline.
Using the institution’s own data, a customer value index was developed which took into account all its historical list of products and services. The construction of the index included risk variables, profitability by product, etc. This development was then mounted on a front end tool in order to increase the effectiveness and efficiency of their marketing campaigns with the consequent increase in profitability.
We developed a web application which was parameterized by credit demand markets in unbanked sectors or in need of microcredit. The system analyzes borrowing capacity, risk, and instantly offers the right credit to each individual. The application also makes the input of the credits to the internal books of the financial institution and made the payment available to the clients.
An intelligent ingestion and indexing tool was designed that enables the handling of a large volume of documents in PDF, DOC, DOCX, XLS, XLSX formats. The tool provides the possibility of complex information searches disseminated throughout multiple concurrent users.
A system for collecting logs of network assets, applications, operating systems, net-flow traffic was developed, centralizing and making available performance metrics and graphs in real time. Likewise, machine learning functions and alerts on time series were incorporated with the aim of detecting atypical events that affect the performance and security of the network.
Analysis of logs in real time on a large volume of data / centralization of all management (applications, servers, etc.) / this same functionality will allow us to work on security data. /interactive centralized console to work on certain patterns and relate traces in search of relevant information.
Automate data analysis workflows to provide deeper, faster, and comprehensive insights. Make accurate decisions and solve complex business problems and:
EpicView data analytics provides insights and context to enable proactive network planning and service improvement across your network:
Análisis de registros en tiempo real sobre un gran volumen de datos/Centralización de toda la gestión (aplicaciones, servidores, etc.)/esta misma funcionalidad nos permitirá trabajar sobre datos de seguridad. /Consola centralizada interactiva para trabajar sobre ciertos patrones e ir relacionando trazas en búsqueda de información relevante.
Automatiza los flujos de trabajo de análisis de datos para proporcionar conocimientos más profundos, más rápidos y completos. Toma decisiones precisas, resuelve problemas comerciales complejos y:
El análisis de datos de EpicView proporciona información y contexto para permitir la planificación proactiva de la red y la mejora del servicio en toda tu red:
Mejora el servicio al cliente e impulsa nuevas oportunidades de ingresos con nuestro ACS TR-069 independiente del dispositivo que impulsa la configuración flexible y escalable, las descargas masivas de firmware, la resolución de fallas y el soporte para suscriptores en tiempo real. Logra el TCO de largo plazo más bajo y los bajos costos de integración.
Maximiza las inversiones en red y mejora la eficiencia operativa con los Concentradores de Acceso ServPoET. El servidor de gestión de banda ancha (BMS) ServPoET de Fine Point es el servidor de terminación PPPoE y PPPoA líder en la industria que ofrece el triple de rendimiento que la competencia.