Experienced in

IT innovation

Get there. Before

Find out how

Since 2001, our teams are always ready to implement the technologies that move the market. Get your business where you want it. Before. And better.

Metaverse

& Virtual

Reality

Let’s take your company to the New Internet. Metaverse and VR are no longer future plans. They are a current opportunity for your business. Soft Express will help your organization to get there before. And better.

The New Internet changes the paradigm of the user experience by providing social hubs where people can connect and get together to work, play, shop and transaction, through a digital avatar in immersive real-life-sensation environments using Virtual Reality (VR), Augmented Reality (AR) and Mixed Reality (MR) technologies:

Infrastructure

Empower your company’s core and get your goals achieved. With our cloud services It’s faster, simpler and cost-wiser.

Analytics

& Actions

Get your business at the top of the game. We put your data to play in your favor.

Soft Express will help you use your data to answer your business questions, make better decisions and take the right actions.

Software
Development

You project, we code

We put code to your plans:

Developers Catalog

We have the extra-hands you need. Just for when you need them.

Boost your development team with our highly qualified resources. You have the project, we have the right hands for it. Have them by-the-hour, no strings attached.

Telecommunications

We have being in the TelCo business for quite a time.
We know the game.

Soft Express and Fine Point Technologies have been evolving jointly for more than 20 years to help Telecommunications companies to better serve their customers, reducing churn and operational costs by understanding client behaviors and thus, creating a better customer journey.

Blockchain

Be trusted. Be unbreakable. Get Blockchained in your own terms.

Features:
  • Certifications
  • Exchange of values
  • Information integrity
  • No intermediaries
  • Traceability
  • Multiple actors
Applications:
  • Digital identity
  • Public records
  • Insurance policies
  • Cryptocurrency
  • RFQ/RFI
  • Supply chain
  • Living documents
  • Distribution and logistics
  • Origin certifications

Churn

International private security company wants to reduce its churn

After carrying out a detailed analysis of their customer retention policies, a predictive model was developed using the company’s internal data. The model substantially reduced (approximately -40%) voluntary terminations through an alert system tailored to those behaviors that triggered termination requests.

Geo Marketing

Important retailer wants to know where its next shopping center should open (geo marketing)

Using internal company data and external data from the credit bureau, different options were mapped to maximize the traffic of individuals with a suitable profile for their target population. With this objective, we developed an index that included geo referenced variables of risk, ability to pay, indebtedness and geographic accessibility. The deliverable was a ranking of the most suitable geographical areas for its territorial expansion.

Customer Experience

International Bank wants to better manage its customer service efforts (customer experience)

Faced with the challenge of adequately serving customers who called their call center, a model was developed that ranked the flow of incoming calls to the call center. The objective was to decrease waiting times for those clients who showed better business opportunities for the bank and to provide the operator with a current vision of the client and of those other products or services that might interest them.

Sales/risk tool

Telecommunications company needs a sales tool that reduces risk (Sales/risk tool)

Given the need to assess the risk of new prospects and to offer them the best available service plan, a predictive model was developed that not only rated new customers on a risk scale, but also recommended the best set of products and services in each case. The result was reduced risk exposure without affecting the sales pipeline.

Customer value

International financial company wants to develop a customer value score (Customer value)

Using the institution’s own data, a customer value index was developed which took into account all its historical list of products and services. The construction of the index included risk variables, profitability by product, etc. This development was then mounted on a front end tool in order to increase the effectiveness and efficiency of their marketing campaigns with the consequent increase in profitability.

Credit scoring / portfolio manager

Microcredit group wants a tool for granting credit and managing its portfolio (Credit scoring / portfolio manager)

We developed a web application which was parameterized by credit demand markets in unbanked sectors or in need of microcredit. The system analyzes borrowing capacity, risk, and instantly offers the right credit to each individual. The application also makes the input of the credits to the internal books of the financial institution and made the payment available to the clients.

Text mining

Government entity wants a document indexing and search tool (text mining)

An intelligent ingestion and indexing tool was designed that enables the handling of a large volume of documents in PDF, DOC, DOCX, XLS, XLSX formats. The tool provides the possibility of complex information searches disseminated throughout multiple concurrent users.

Online monitoring

An important telecommunications company wants a tool that allows it to manage the performance of its network in real time (online monitoring).

A system for collecting logs of network assets, applications, operating systems, net-flow traffic was developed, centralizing and making available performance metrics and graphs in real time. Likewise, machine learning functions and alerts on time series were incorporated with the aim of detecting atypical events that affect the performance and security of the network.

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Leave us your query and we will contact you as soon as possible

Metaverse in a box

We help you to create a 360 Metaverse strategy, according to your vision.
We propose and fulfill the plan: art production, code development and infrastructure. Then we give you the key.

Machine Learning

Automate data analysis workflows to provide deeper, faster, and comprehensive insights. Make accurate decisions and solve complex business problems and:

  • Understand your clients
  • Improve your financial management
  • Control risk and fraud
  • Achieve operational and commercial efficiency
  • Avoid churn

 

Virtual Reality experiences

An interactive (requires standalone/desktop VR hardware) computer-generated environment with scenes and objects that appear to be real to the immersed user.

Augmented Reality webpages (WebAR)

Userscon access AR immersive–overlaped with reality experiences directly from their smartphones through a browser. No need for any downloading.

360 3D videos

Video that creates the effect of depth that gives the user the impression of a 3D immersive visualization. This technology is very accessible as it can be experienced with VR hardware but also with a smartphone, cardboard glasses or simply on a computer.

360 Augmented Reality Videos

Video recorded with 2 lenses, simulating human vision. It creates the effect of of a live action experience in a environment immersion.

Server Virtualization

Simplified and efficient server management.
Get centralized visibility, extensibility across the hybrid cloud, and efficient, simplified management as needed. And all this from a single console.
Consolidate your applications onto fewer hardware products.

Cloud migration

Migration of data and applications to the cloud.
Validate your Strategy in a systematic and documented way.
Migration planning/Choosing cloud environment/Application and data migration/Validating post-migration success.

Database Optimization

Server optimization/Database optimization/Query optimization/Implementation of monitoring tools.
Database modeling

Kubernetes/Docker

Cloud data centers management/managing the life cycle of an application’s containers/Network and load-balancing services/Monitoring services/health status check (of the cluster and of each of the containers)/Management cluster/

Metrics Analysis

Real-time metrics analysis/big amount of small, aggregated data.

Analysis of logs

Analysis of logs in real time on a large volume of data / centralization of all management (applications, servers, etc.) / this same functionality will allow us to work on security data. /interactive centralized console to work on certain patterns and relate traces in search of relevant information.

Users segmentation

Systematically analyze you customer information and behavior to identify, attract, retain an clon the most profitable customers

ServPoet

Maximize network investments and improve operational efficiency with ServPoET Access Concentrators. The Fine Point ServPoET Broadband Management Server (BMS) is the industry leading PPPoE and PPPoA termination server offering 3x the performance over competitors.

Customer Journey

Achieve a successful customer journey management strategy to ensure the best customer experience and business outcomes.

Lead generation

  • Understand your audience
  • Determine which areas generate most traffic
  • Know which products and services work best
  • Get more from your marketing budget

Dashboards and BI reports

All the dashboards and reports you need, when you need them.

Custom development

Propietary or Open source

Apps

You imagine, we deliver it working

Orchestration & integration

  • Strategy
  • Coding
  • APIs development
  • Implementation
  • Training
  • Knowledge transference

 

Reengineering

No worries: we have done it before in adverse conditions and we have succeeded.

Code and BD optimization

Take the control of your systems back.

Mountain View

Improve customer service and drive new revenue opportunities with our device-agnostic TR-069 ACS that powers flexible and scalable configuration, mass firmware downloads, fault clearance, and real-time subscriber support. Achieve the lowest long-term TCO and low integration costs.

Epic View

EpicView data analytics provides insights and context to enable proactive network planning and service improvement across your network:

  • Proactive Networking – Prevent QoS issues
  • Responsive Customer Service – Proactively identify customers that may be having issues.
  • Improved Targeted Marketing – Drive revenue and service expansion

 

Mountain Range

Offer cutting-edge, affordable Mesh Wi-Fi technology, improve customer satisfaction, and reduce burden on your call center. MountainRange is a Whole Home Mesh Wi-Fi 6 System with subscriber data analytics and speed testing.

Virtual Reality games

A video game played on VR hardware (standalone or desktop) that creates a total immersion sensation with stereoscopic displays and hand controllers.
E.g.: Promotional game for World Cup

Juegos de Realidad Virtual

Videojuegos que se juegan en hardware VR (auriculares o escritorio), que crean una sensación de inmersión total con pantallas estereoscópicas y controladores manuales.
Ej.: Juego promocional para la Copa del Mundo

ServPoet

Maximiza las inversiones en red y mejora la eficiencia operativa con los Concentradores de Acceso ServPoET. El servidor de gestión de banda ancha (BMS) ServPoET de Fine Point es el servidor de terminación PPPoE y PPPoA líder en la industria que ofrece el triple de rendimiento que la competencia.

Análisis de registros (logs)

Análisis de registros en tiempo real sobre un gran volumen de datos/Centralización de toda la gestión (aplicaciones, servidores, etc.)/esta misma funcionalidad nos permitirá trabajar sobre datos de seguridad. /Consola centralizada interactiva para trabajar sobre ciertos patrones e ir relacionando trazas en búsqueda de información relevante.

Metaverso llave en mano

Te ayudamos a crear una estrategia Metaverso360 acorde a tu visión.
Proponemos y cumplimos el plan: producción de arte, desarrollo de código e infraestructura. Entonces te damos la llave.

Experiencias de Realidad Virtual

Un entorno interactivo (requiere hardware VR independiente/de escritorio) generado por computadora con escenas y objetos que parecen ser reales para el usuario inmerso.

Páginas web de Realidad Aumentada(WebAR)

Los usuarios pueden acceder a experiencias de Realidad Aumentada inmersiva, superpuestas, directamente desde sus teléfonos inteligentes a través de un navegador. No hay necesidad de ninguna descarga.

Videos 360 3D

Video que crea el efecto de profundidad que le da al usuario la impresión de una visualización inmersiva en 3D. Esta tecnología es muy accesible ya que se puede experimentar con hardware VR pero también con un teléfono inteligente, gafas de cartón o simplemente en un ordenador

Vídeos de Realidad Aumentada 360

Video grabado con 2 lentes simulando la visión humana. Crea el efecto de una experiencia de acción en vivo en un entorno de inmersión.

Virtualización de servidores

Consolidación de sus aplicaciones en menos productos de hardware, con gestión de servidores simplificada y eficiente.
Extensibilidad en toda la nube híbrida. Visibilidad centralizada desde una sola consola.

Migración a la nube

Migración de datos y aplicaciones.
Validar la estrategia sistemática y documentada.
Planificación de la migración/Elegir el entorno en nube/Migración de aplicaciones y datos/Validación del éxito posterior a la migración.

Optimización de Bases de Datos

Optimización de los servidores/Optimización de las base de datos/Optimización de las consultas./Implementación de herramientas de monitoreo.
Modelización de la base de datos

Kubernetes/Docker

Gestión de centros de datos de nube/Gestionar el ciclo de vida de los contenedores de una aplicación /Servicios de red y balanceo de carga /Servicios de monitorización/Chequeo de estado de salud del clúster y de cada uno de los contenedores/Gestión del clúster/

Análisis de Métrica

Análisis de métricas en tiempo real/Gran cantidad de datos pequeños, agregados.

Aprendizaje Automático (Machine Learning)

Automatiza los flujos de trabajo de análisis de datos para proporcionar conocimientos más profundos, más rápidos y completos. Toma decisiones precisas, resuelve problemas comerciales complejos y:

  • Comprende a tus clientes
  • Mejora tu gestión financiera
  • Controla el riesgo y el fraude
  • Logra la eficiencia operativa y comercial
  • Evita cancelaciones

Mountain Range

Ofrece tecnología Mesh Wi-Fi asequible y de vanguardia, mejora la satisfacción del cliente y reduce la carga en tu centro de llamadas. MountainRange es un sistema Wi-Fi 6 de malla para todo el hogar con análisis de datos de suscriptores y pruebas de velocidad.

Segmentación de usuarios

Analiza sistemáticamente la información y el comportamiento de tus clientes para identificar, atraer, retener y clonar a los clientes más rentables.

 

Ciclo del cliente

Logra una estrategia exitosa de gestión del ciclo del cliente para garantizar la mejor experiencia del cliente y los mejores resultados comerciales.

Generación leads

  • Entiende a tu audiencia
  • Determina qué áreas generan más tráfico
  • Sabe qué productos y servicios funcionan mejor
  • Obtén más de tu presupuesto de marketing

Tableros y reportes de BI

Todos los paneles e informes que necesitas, cuando los necesitas.

Desarrollos a medida

Propietario o de Código Abierto (Open source)

Apps

Tu imaginas, nosotros te la entregamos funcionando

Orquestación e integración

  • Estrategia
  • Codificación
  • Desarrollo de APIs
  • Implementación
  • Entrenamiento
  • Transferencia de conocimientos

 

Reingeniería

Sin preocupaciones: lo hemos hecho antes en condiciones adversas y lo hemos conseguido

Optimización de código y BD

Recupera el control de tus sistemas.

Mountain View

Mejora el servicio al cliente e impulsa nuevas oportunidades de ingresos con nuestro ACS TR-069 independiente del dispositivo que impulsa la configuración flexible y escalable, las descargas masivas de firmware, la resolución de fallas y el soporte para suscriptores en tiempo real. Logra el TCO de largo plazo más bajo y los bajos costos de integración.

Epic View

El análisis de datos de EpicView proporciona información y contexto para permitir la planificación proactiva de la red y la mejora del servicio en toda tu red:

  • Redes proactivas: evita problemas de QoS
  • Servicio al cliente receptivo: identifica de manera proactiva a los clientes que pueden tener problemas.
  • Marketing dirigido mejorado: impulsa los ingresos y la expansión del servicio

 

Training for Industrial plants based on immersive virtual reality.

Industrial plants tours based on Virtual Reality, Mixed or Augmented.